Effective July 9, 2026
Refund Policy
This policy will apply when paid ordering for GOOD DOG DAILY products is enabled.
Return window
Contact us within 30 days of delivery to request a return. Unopened products in their original condition may be returned after authorization. Because these are consumable products, opened packages generally cannot be returned unless there is a confirmed quality, damage, or fulfillment issue.
Damaged or incorrect orders
Contact us within seven days of delivery with the order number and photos. When the issue is confirmed, we will provide a replacement or refund at no additional cost.
Refund timing
Approved refunds are issued to the original payment method. Banks and payment providers may take additional time to post the credit. Original shipping charges are not refundable unless the return is due to our error or a confirmed carrier issue.
Starting a return
Call (914) 863-7730 with the order number and reason for the request. Do not ship a return until instructions are provided.